Posts tagged call center

Breach, call center, credit monitoring, cyber insurance, data security, insurance, notification

Insurers Deny Coverage for Breach Notice Costs (and why companies should consider cyber insurance coverage and why brokers should offer it)

By InfoLawGroup LLP on June 10, 2010

It was recently reported that an insurance carrier (Colorado Casualty Insurance Co.) denied coverage (and filed a lawsuit) for the $3.3 million in costs the University of Utah incurred to provide notice of a security breach involving the records of 1.7 million patients from the University's hospitals. You can find a copy of Colorado Casualty's declaratory judgment action complaint here. The University also filed its own counter claim, cross-claim and third party claim. As discussed further below, the University's cross-claim is against Perpetual Storage (the service provider that allegedly lost the data) and its third party claim is against Perpetual Storage's insurance broker (the broker that placed the insurance coverage with Colorado Casualty).